This website will keep your personal information private and secure. When you make a purchase from Katnip Art, you provide your name, email address, credit card information, phone number and a password. The site uses this information to assist with processing your orders, to keep you updated on your purchases and to personalize your shopping experience.
Ordering and Payment
This store accepts PayPal and credit cards (VISA, Discover, Master Card, American Express) as a form of payment. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address (ie. the address your credit card has on file for you). Incorrect information will cause a delay in processing your order.
Payment is processed at the time of purchase and an e-mail confirmation detailing items and billing/shipping information will be sent upon completion of your order to the e-mail that was entered in at checkout.
Returns & Exchanges
I will gladly accept the return of products that are defective due to defects in workmanship. Fulfillment mistakes that may be made which result in the shipment of incorrect products to you will also be accepted for return.
However, ordered products that are not an original piece (this pertains to any non-original print merchandise) will be replaced or refunded if the product is defective or damaged (please send me pictures of any damage or defects with your request of return). Refunds will be issued after the returned products have arrived back to me.
Please be advised that I share my home with an indoor-only cat, so there's always a possibility that a stowaway hair or two might find their way into the packaging prior to shipping. I do my best to ensure that my work space is clean and clear of cat hair and cat dander and I inspect all packages before shipping, but please take that into consideration when your package arrives!